Privacy Policy

HillWebWorks ("we," "us," or "our") operates the website https://www.hillwebworks.com and related services (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Service you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide Directly

• Contact form & email inquiries — your name, email address, phone number, and the content of your message.
• SMS / text messaging opt-in — your mobile phone number when you consent to receive text messages from us.
• Scheduling / booking — information submitted through our scheduling widget (e.g. Calendly), including your name, email, and any notes you provide.
• Project inquiries — business details, project descriptions, and budget information you share when discussing potential work.
• Website analysis tool — the website URL you submit through our free analysis tool, along with the analysis results.

1.2 Information Collected Automatically

• Log data — IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Cookies & similar technologies — small files placed on your device to remember preferences and analyze traffic. See Section 6 for details.
• Analytics — aggregated, anonymized usage data collected through Vercel Analytics and Google Analytics to help us understand how visitors use our site.

1.3 Information From Third Parties

We may receive limited information from scheduling or payment platforms you interact with (e.g., Calendly, Stripe) solely as necessary to fulfill a service request.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services.
• Send SMS/text messages you have opted into (project updates, appointment reminders, follow-ups).
• Schedule consultations and manage client projects.
• Process payments and manage subscription billing.
• Improve, personalize, and maintain our website and services.
• Analyze aggregated usage trends to enhance user experience.
• Comply with applicable laws and protect against fraud or abuse.
• Send transactional emails directly related to your service request.

3. How We Do Not Use Your Information

4. Sharing of Information

We may share your information only in the following limited circumstances:

• Stripe — payment processing. Your payment information is handled directly by Stripe and is subject to Stripe's Privacy Policy.
• Meta (Facebook & Instagram) — advertising and lead generation. Meta may receive anonymized or hashed data for ad performance. See Meta's Privacy Policy.
• Google — analytics and performance tracking via Google Analytics. See Google's Privacy Policy.
• Calendly — scheduling. Information submitted through our booking widget is processed by Calendly subject to their privacy policy.
• Vercel / Resend — hosting and email delivery. Used solely to deliver the Service.
• Legal compliance — when required by law, subpoena, or governmental authority, or to protect the rights, property, or safety of HillWebWorks, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of substantially all of our assets, subject to the successor honoring this Privacy Policy.

In all cases, we share only the minimum information necessary.

5. SMS / Text Messaging

When you opt in to receive text messages from HillWebWorks you agree that:

• Message and data rates may apply depending on your mobile carrier plan.
• Message frequency varies based on your project or service interactions.
• You can opt out at any time by replying STOP to any message we send. After opting out you will receive a single confirmation message and no further texts.
• Reply HELP for assistance or contact us at hillwebworks@gmail.com.

Your mobile number and SMS opt-in information are used solely to deliver the messages you requested and are never shared with third parties for marketing purposes.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze traffic. The types we use include:

• Essential cookies — required for the site to function.
• Analytics cookies — aggregated, anonymized data via Vercel Analytics and Google Analytics to understand visitor behavior. No personally identifiable information is attached to these analytics.
• Advertising cookies — if you interact with our Meta (Facebook or Instagram) ads, the Meta Pixel may place a cookie to measure ad performance. This data is anonymized and used only to evaluate campaign effectiveness.

You can disable cookies in your browser settings; however, some features of the site may not work as intended if you do so.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, satisfy legal obligations, or resolve disputes. When information is no longer needed we securely delete or anonymize it.

8. Data Security

We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Your Rights & Choices

Depending on your jurisdiction you may have the right to:

• Access or obtain a copy of personal information we hold about you.
• Update or correct your personal information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time (reply STOP).
• Opt out of marketing emails via the unsubscribe link in any email.

To exercise any of these rights, contact us at hillwebworks@gmail.com.

11. Third-Party Services

We may use the following third-party services to operate our business. Each has its own privacy policy governing how they handle data:

• Stripe — payment processing (stripe.com/privacy)
• Meta (Facebook & Instagram) — advertising and lead generation (facebook.com/privacy)
• Google — analytics and performance tracking (policies.google.com/privacy)
• Calendly — appointment scheduling
• Vercel — website hosting and analytics

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised "Effective Date." We encourage you to review this page regularly for any changes. Continued use of the Service after changes are posted constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: